The Pros and Cons of Paperless Billing

The Pros and Cons of Paperless Billing

Many industries have recently switched to the “going green” ideals of operating on a paperless system.  According to PayItGreen.org, if 20 percent of American households switched from paper to electronic bills, statements and payments each year, the collective impact would:

  • Save 150,939,615 pounds of paper
  • Save 1,811,275 trees
  • Avoid producing almost 2 million tons of greenhouse gases
  • Avoid creating over a billion gallons of waste-water during paper production
  • Avoid using over 100 million gallons of gas to mail payments

Those numbers are convincing enough to make any industry consider the move to electronic statements. For example, take my recent experiences with doctors: One office had me fill out a new patient profile survey online before my first appointment. Another office had gone entirely paperless in the examination room—no charts, only laptops—and even asked if I’d be willing to receive my test results online by setting up an account with their patient manager website. Lastly, in order to receive a rebate on my prescription purchase, I had to use a promotion code and fill out the required forms online.

Personally, I think the movement to reduce paper usage is great, however, it comes with some consequences. In the first two examples above, I mentioned the passing of information through the Internet. Both instances required setting up a username and password to create an account. I may be the only one, but I’m starting to have trouble keeping all of my various online account usernames and passwords straight!

A lot of credit card companies are offering the option to receive statements online, rather than in the mail. Many customers view this as a convenience, but is it truly a helpful alternative?

THE PROS OF PAPERLESS BILLING

Environmentally  Friendly

The first and most obvious reason to choose online statements is the reduction of paper usage. We’re all encouraged to do our parts in helping the environment and reducing our contribution to the waste we produce a year. Switching over to electronic statements (or e-statements) is an easy way to minimize the footprints we’re leaving behind.

Online Bill Pay

This is another convenient service that a lot of banks have added as a benefit for customers. Receiving your bills online makes the process of paying your bills online much easier. Rather than sitting in front of your computer with a stack of paperwork, you can check your card balances online and then instantly sign into your bank to make the payment.

Information Accessible Anywhere

Receiving your bills via the Internet gives you the ability to check your monthly statements wherever you are. This means if you’re out of town for work or on a vacation, you can easily stay on top of your bills and payments so you don’t miss any that are due while you’re away.

While you’re in the process of checking your monthly statements, it’s not a bad idea to double-check that the right information is being reported to the credit bureaus. Find out for sure at Quizzle.com, where you can get a free credit report and free credit score via the Internet, plus dispute any inaccuracies you might find.

THE CONS

Passwords

With increased security measures that websites are taking these days, passwords are required to be more complex and less detectable. This helps ensure your security on the website, but can be a pain when it comes to memory recall. A good general practice is to have several passwords for different types of accounts, in addition to changing them a few times a year. For those of us who have a hard enough time trying to remember all of our different usernames, the iron-gate passwords we create for our credit card information may be hard to remember (especially if you aren’t frequently signing-in to your account).

Some websites even require you to do something unique and out of the ordinary to your password, like “must contain at least one number inside the word.” Even if you use one of your typical passwords, if you don’t note these specific requirements, you could be locked out from viewing your bill. This type of restriction is only possible on the Internet. Can you imagine your mailman asking for the “secret word” before delivering your statement to your mailbox?

Updating Account Information

Just as you would let your credit card company know when you’ve moved and need to change your billing mailing address, you need to let them know when you change your email address. There are multiple reasons why you would change email services (changing your Internet provider, a new job, your old address is taken over by spam mail, etc.), so this is important to do before you lose access to your old email account. It is also common for people to have several different email addresses; this can cause confusion when trying to access your accounts if you’re signing-up for multiple services with different email addresses.

If you forget to do so, you could lose access to your account, or you may need to go through a verification process which could stand as a timely road block when trying to access your newest statement.

Less Frequently Used Cards

I opened a retail credit card a few years ago and have left the account basically inactive, until I used it last month. Now even though I only used the card to purchase one item, I made sure to pay off the balance the next time I went in the store. However, if I hadn’t done this, I would have been waiting a long time to see my bill in the mail—scratch that, I would have been waiting indefinitely for my bill to come. I had forgotten that two years ago I opted into electronic statements.

Not receiving a bill in the mail for the cards you rarely use could cause you to forget to pay the bill. This could result in a number of negative effects, including being late on your payments, which is a major ding to your credit score.

What this really comes down to is deciding which method will help you more—if you’re well-organized and can easily keep track of all of your accounts, online statements are a great way to manage your bills anywhere, anytime. However, if you like having a hard copy of your bills, or have created a routine around the old  school practice of receiving your statement in the mail and immediately sending off the check, then switching over to the paperless trend may not be for you.

For more ideas on how to improve your financial health, check out Quizzle.com, where you’ll learn how to achieve your credit potential and get home loan recommendations tailored to your unique situation.

More from the QuizzleWire:

Quizzle.com is the easiest way to get a complete understanding of your credit. Visit Quizzle.com to get your free credit report and score. No credit card or social security number necessary!

  • manny

    all rich corporations should engage in paper billing. what would happen if a person does not have a computer or computer breaks down. person gets bill, computer is broken or does not have one or is in the shop _ the business will report you to your credit agencies. personally, i believe that business are trying to cut costs..simply my opinion..thank you.

  • Danielle

    i agree with manny

  • janet hodson

    Kristina’s article sure got me thinking. Especially yesterday when our lawn cutters
    cut our Cable lines! If it was the last day to pay my charge…I would have been stuck with a penalty, wouldn’t I ? No thanks, just get me a pen and a check from my bank, and a stamp. It is well worth it to me. Your article was very thought provoking.

  • Peggy

    There was no mention of ‘phone payment’. It generates half the paper as conventional, but more than the ‘paperless’. You set up an agreement with the bank that with a pin number you can call in to designate certain preassigned payees will receive a specified payment. e.g. Vendor A voucher for $40. Phone prompts ask how much to authorize payment, verify, payment sent. Vendor B house payment due. Authorize payment ….etc. No checks written on consumers end. Bank sends payment from your account as authorized and it shows up on bank statement-paper or online.

  • Marilyn

    My Consumers Energy bill(gas) is different online than it is on my paper bill. I do the budget plan so i have some back up for the moment. This is where the difference is. Online it shows less than the actual paper statement. The difference is astronomical to say the least, by a couple of hundred dollars. With written proof i have something to back myself up!!! Just doing my business online i would have gotten screwed! I pay online yet receive all bills in paper.

  • Shannon

    I am a busy mom of five and I work full time. I love my paper-less life. I don’t have to worry about all that clutter and it is one stop. Most my bills are the same every month so I put all the accounts on my checking site and twice a month I pay bills. No pens, checkbooks, stamps needed. Everything done. I can even slip a little extra into savings once in awhile. Plus I help the environment.

    • Lola

      That’s all fine and well but if everyone had your thought process think of how many postal employees that will be unemployed because of this. The way the economy is now we definitely do not need to lose anymore jobs, just saying…

  • Mimi

    I agree with Shannon.

  • Sharptooth

    hell! i use paper and paperless at the same time that way i can pay online and still receive paper billing for my records. You can always have it both ways….

  • Megan

    What I hate is ‘paperless’ companies that suggest their customers receive their bills and forms online – you know, the things they used to print and mail to you. Invariably what happens, I have to print some of these electronic forms etc. out and mail them, so there is still paper and ink being used, except it’s my own. ‘Paperless’ is just a transfer of costs to the customer, businesses cost-cutting under the pretense of having an environmental conscience.

  • Dreama

    Food for thought:

    If you have school age kids think twice before you change everything to paperless billing. School districts require 2 to 3 copies of different bills (phone, utilities, rent/mortgage) mailed to your house to prove your address to enroll your kids in school.

    • Aaron

      You still recieve an electronic version of your bill to your email account (as long as your email account is updated with biller). It’s the same bill that would come if you got it by mail, so it has your mailing address on it.

  • grahamcrackers

    Dreama you’re a douche, you could always print previous statements and prove youve been at a residence for a while. However, I do agree with others about companies going paperless only to cut costs.

    • Kitteh1765

      grahamcrackers, that’s rather mature of you calling Dreama a douche. There are many school districts that don’t want a copy, but the actual thing that is delivered to the home via postal mail. This is to prevent fraud with parents trying to enroll kids in schools they are not zoned for.

  • Gleb

    Those companies send a tons of junk mail to my house, but refuse to send the only one, which I actually need.